Return and Refund Policy

Free refund in 30 days

Black Swift Outdoor Gear will gladly exchange or refund items within 30 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.

Shipped merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment.

Shipping your return back

Please send your return by Canada Post or your local regular post service if you are outside of Canada. Please send as much information with your return as possible including the name, phone number, address and email address. Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:
Black Swift Outdoor Gear
PO BOX 315
T0E 0Y0 Grande Cache, AB
Canada

Credit card & PayPal online refunds

For refunds or price adjustments, we only credit the original account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.
1. If PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.
2. If Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.